At Juan350, your personal information is handled with care. This policy explains exactly what data we collect, why we collect it, how it's stored, and what rights you have as a Filipino player on our platform.
The full policy follows below. These highlights give you a quick sense of where we stand before you read the details.
Juan350 collects personal data for specific, legitimate purposes – account management, payment processing, KYC compliance, and improving your experience. Nothing more.
All information transmitted between your device and Juan350 is protected by SSL/TLS encryption. Your payment details and account credentials are never sent in plain text.
As a Philippine resident, you have rights under the Data Privacy Act of 2012 (RA 10173). Juan350 honours those rights including access, correction, deletion, and data portability.
Juan350 does not sell your personal information to third parties. Data shared with partners is limited to what is necessary and is governed by strict data processing agreements.
This Privacy Policy applies to all personal data collected by Juan350 through the juan350.com website and any related services. It applies to all registered members and visitors. Juan350 is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
Juan350 understands that privacy matters to Filipino players. When you register an account, make a deposit, play a game, or simply browse the Juan350 website, you're entrusting us with information about yourself. We take that responsibility seriously, and this Privacy Policy is our commitment to being clear and straightforward about how we handle your data.
This document covers what personal information Juan350 collects, why we collect it, who might see it, how long we keep it, and what you can do about it. We've written it to be as plain and easy to follow as possible, because we know most people don't have time to wade through pages of dense legalese.
By using the Juan350 platform – whether to place a bet on the MPL Philippines, spin a jackpot slot, or watch a live sabong match – you acknowledge that you have read and understood this Privacy Policy. If anything here is unclear, reach out to our support team at support@juan350.com and we'll explain it properly.
This policy should be read alongside Juan350's Terms and Conditions, which govern your use of the platform more broadly. Where there is any conflict between this Privacy Policy and the Terms and Conditions on data-related matters, this Privacy Policy takes precedence.
Juan350 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the site, and occasionally from third-party sources for verification purposes.
Juan350 may receive limited personal data from identity verification services, payment processors, and fraud prevention partners to verify your identity, validate payment methods, and detect potentially fraudulent activity. This data is used only for the stated purposes and is not combined with marketing datasets.
Juan350 uses your personal data for the following purposes:
Juan350 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where this is required by regulatory compliance processes and where you have been informed in advance.
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules, Juan350 processes your personal data on the following legal grounds:
Juan350 uses cookies and similar tracking technologies to make the platform work properly, to understand how members use it, and to deliver relevant content. Here's a breakdown of the types of cookies used on juan350.com:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the Juan350 platform. For analytics and marketing cookies, you can withdraw consent at any time through our cookie preference centre.
Juan350 does not use cookies to track your activity across other websites not affiliated with Juan350, and we do not participate in cross-site advertising tracking networks.
Juan350 does not sell, rent, or trade your personal data. We may share it with the following categories of third parties only where necessary and under strict data protection obligations:
To process your GCash, Maya, InstaPay, PESONet, and card transactions, Juan350 shares the minimum necessary financial data with licensed and regulated payment service providers. These providers operate under their own privacy policies and PCI-DSS compliance frameworks.
To comply with KYC requirements, Juan350 uses regulated third-party identity verification services. Your ID document and selfie data are transmitted securely to these providers and are not retained by Juan350 once verification is complete, except for audit records as required by law.
Juan350 may be required to disclose your data to regulatory bodies, law enforcement agencies, or government authorities in the Philippines pursuant to a lawful request, court order, or legal obligation. We will inform you of any such disclosure where permitted by law.
Juan350 uses trusted third-party providers for cloud hosting, fraud detection, customer support software, and analytics. These providers are contractually bound to process your data only on Juan350's instructions and may not use it for their own purposes.
Some games on Juan350 are supplied by third-party software providers. These providers may receive limited technical data (such as session identifiers) necessary to deliver the game. No financial or identity data is shared with game providers without your knowledge.
Juan350 ensures that all third-party data processors have appropriate data protection agreements in place before any data is shared with them.
Protecting your personal data is a core operational priority at Juan350, not an afterthought. We implement a combination of technical and organisational measures to guard against unauthorised access, disclosure, alteration, and destruction of your information.
While Juan350 takes every reasonable precaution, no internet-based system is 100% impenetrable. You also play a role in keeping your account secure – use a strong, unique password, don't share your login credentials, and contact us immediately if you suspect unauthorised activity on your account.
Juan350 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and our regulatory obligations. The following general retention periods apply:
When data is no longer needed and its retention period has expired, Juan350 securely deletes or anonymises it in accordance with our data disposal procedures.
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by Juan350. To exercise any of these rights, contact us at support@juan350.com with the subject line "Data Rights Request".
You have the right to know what personal data Juan350 collects about you and how it is used – which is what this Privacy Policy is for.
You can request a copy of the personal data Juan350 holds about you. We'll provide this within 30 days of a verified request.
If any of your personal data held by Juan350 is inaccurate or incomplete, you can request that we correct it. Some changes may require re-verification.
In certain circumstances, you can request that Juan350 delete your personal data. This right is subject to our legal obligations to retain certain records.
You can request a copy of your personal data in a commonly used, machine-readable format so you can transfer it to another service provider.
You can object to Juan350 processing your data for direct marketing purposes. You can also object to processing based on legitimate interests in certain circumstances.
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time. Withdrawal does not affect prior lawful processing.
If you believe Juan350 has mishandled your data, you can lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Juan350 will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this by a further 30 days and will notify you accordingly. We may need to verify your identity before processing a data rights request to protect against fraudulent claims.
Juan350 is an online gaming platform intended strictly for adults aged 21 and over, in compliance with Philippine gaming regulations. We do not knowingly collect or process personal data from persons under the age of 21.
If Juan350 discovers that a person under 21 has registered an account or provided personal data, we will immediately close the account, void all associated balances and gameplay, and securely delete the relevant personal data as soon as reasonably practicable.
If you are a parent or guardian and believe that a minor under your care has registered on Juan350, please contact us immediately at support@juan350.com so we can take the appropriate steps.
Juan350 is primarily operated to serve players in the Philippines, and our data processing activities are principally conducted within the Philippine jurisdiction. However, some of our third-party service providers – including cloud infrastructure providers and identity verification services – may process data on servers located outside the Philippines.
Where such transfers occur, Juan350 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and its Implementing Rules. These safeguards may include:
You can request further information about the specific safeguards applicable to any international transfer by contacting our Data Protection Officer at the address in Section 13.
Juan350 reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in applicable law, or feedback from our members and regulators. The date of the most recent update is displayed at the top of this page.
For significant changes to this Privacy Policy – particularly those that materially affect how we use your personal data or reduce your rights – Juan350 will notify you via email or a prominent notice on the platform at least 14 days before the changes take effect. This gives you time to review the changes and, where consent is the legal basis for processing, to make an informed decision about whether to continue using Juan350.
Minor changes – such as corrections of typographical errors, clarifications, or updates to contact details – may be made without advance notice. Continued use of Juan350 after a Privacy Policy update constitutes your acknowledgement of the revised terms.
We encourage you to revisit this page periodically to stay informed about how Juan350 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Juan350 handles your personal data, please contact us through the following channel:
Email: support@juan350.com
Subject line: Privacy / Data Rights Request
Our Data Protection Officer (DPO) is responsible for overseeing Juan350's compliance with the Data Privacy Act of 2012. The DPO can be reached at the same email address above by including "Attention: Data Protection Officer" in your message.
Juan350 aims to respond to all privacy-related queries within 15 business days. Complex data rights requests may take up to 30 calendar days as permitted under the DPA. If you are not satisfied with our response, you have the right to escalate your concern directly to the National Privacy Commission of the Philippines (privacy.gov.ph).
For urgent matters – such as a suspected data breach affecting your account – please mark your message as urgent in the subject line so it is escalated promptly within our team.
Now that you know how Juan350 handles your privacy, you can focus on what matters – enjoying great games, smart bets, and fast payouts in Philippine pesos.
21+ only. Please play responsibly. Responsible Gaming