These are the rules that govern your use of Juan350. Please read them carefully. By creating an account or placing a bet on the platform, you agree to everything here.
The full terms follow below. These highlights aren't a substitute – read the complete document – but they cover the most important points Filipino members ask about.
You must be at least 21 years old to register and play on Juan350. Accounts found to belong to minors are closed immediately and all funds are forfeited.
Each person may hold only one Juan350 account. Duplicate accounts are suspended and balances may be voided. Use your real name and contact details when registering.
All Juan350 bonuses carry wagering requirements. You must complete the stated rollover before withdrawing bonus-derived winnings. Terms are published clearly per promotion.
Withdrawals are processed through GCash, Maya, InstaPay, PESONet, and partner banks. Account verification must be complete before your first withdrawal is processed.
These Terms and Conditions ("Terms") apply to all members and visitors of Juan350. They form a legally binding agreement between you and Juan350. If you do not agree with any part of these Terms, do not use the platform.
By accessing the Juan350 platform – whether through a browser, mobile device, or any other means – and by registering an account, placing a bet, or using any service offered by Juan350, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
These Terms apply alongside our Privacy Policy and any additional rules posted for specific games or promotions on the Juan350 platform. Where there is any conflict between these Terms and a specific promotion's rules, the promotion's rules apply to that specific situation.
Juan350 reserves the right to update these Terms at any time. When material changes are made, we will notify registered members via email or an on-site notification. Continued use of Juan350 after an update constitutes acceptance of the revised Terms.
To register and maintain an account on Juan350, you must meet all of the following requirements:
Juan350 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation may result in the suspension of your account until verification is complete.
Persons in jurisdictions where online gambling is prohibited are not eligible to use Juan350. It is your responsibility to know and comply with the laws of your jurisdiction before registering.
Each individual may hold only one active Juan350 account. If you are found to have registered more than one account – whether under the same or different names, contact details, payment methods, or devices – Juan350 may close all duplicate accounts and void any associated balances, including winnings generated from duplicate accounts.
You are required to provide accurate, current, and complete information during registration and to keep that information updated. This includes your full legal name, date of birth, Philippine mobile number, email address, and, where required for KYC purposes, a valid government-issued ID. Juan350 is not responsible for issues arising from inaccurate account information provided by the member.
You are solely responsible for maintaining the confidentiality of your Juan350 login credentials. Do not share your username or password with anyone. Juan350 will never ask you for your full password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact our support team immediately at support@juan350.com.
Juan350 is required by its regulatory obligations to verify member identities before processing certain transactions. You may be asked to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilSys ID, or driver's licence), proof of address, and, in some cases, proof of payment method ownership. Account withdrawals may be held pending completion of KYC verification.
Juan350 accepts deposits through the following Philippine payment channels: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank Online, and Visa/Mastercard debit and credit cards. All transactions are denominated in Philippine pesos (₱).
Minimum deposit amounts vary by payment method and are displayed on the Juan350 cashier page. Juan350 reserves the right to update minimum deposit limits at any time with reasonable notice to members.
Deposits made via GCash, Maya, and InstaPay typically reflect in your Juan350 account within minutes. In rare cases where a delay occurs, contact our support team with your transaction reference number. Juan350 is not liable for delays caused by third-party payment processors, banking systems, or network outages.
You confirm that all funds deposited into your Juan350 account are from legitimate sources and that you are the authorised holder of the payment method used. Deposits made through payment methods registered to another person are not permitted. Juan350 reserves the right to reverse deposits and suspend accounts where misuse of payment methods is suspected.
You may not deposit funds into another person's Juan350 account, nor may you accept deposits on behalf of another person. Any such arrangement constitutes a breach of these Terms.
Withdrawal requests from Juan350 are processed to GCash, Maya, Coins.ph, InstaPay-enabled bank accounts (BDO, BPI, UnionBank, and other participating banks), and PESONet recipients. Withdrawals are only released to payment methods registered in your own name.
Your Juan350 account must complete identity verification (KYC) before your first withdrawal is processed. This is a regulatory requirement and is not waivable. Once verified, subsequent withdrawals within normal limits do not require re-verification unless suspicious activity is detected or your account details change.
Juan350 aims to process approved withdrawal requests within 24 hours on business days. E-wallet withdrawals to GCash and Maya are typically the fastest. Bank transfer withdrawals via InstaPay or PESONet may take up to one additional business day depending on your bank. Juan350 is not responsible for delays caused by recipient financial institutions.
Minimum and maximum withdrawal amounts are displayed on the Juan350 cashier page. High-value withdrawal requests may require additional documentation or may be processed in tranches to comply with regulatory reporting requirements.
If your account holds an active bonus, the associated wagering requirements must be completed before the bonus and any winnings generated from it can be withdrawn. Attempting to withdraw before meeting wagering requirements may result in the bonus and bonus winnings being voided. Your original deposit remains withdrawable at any time subject to standard processing rules.
Juan350 offers a range of promotions to new and existing members including welcome bonuses, reload bonuses, cashback offers, free spins, and event-specific promotions. All promotions are subject to the specific terms published alongside each offer, which supplement these general Terms.
Each Juan350 bonus specifies a wagering requirement expressed as a multiplier (e.g., 30x means you must wager the bonus amount thirty times before withdrawing bonus-linked funds). Contributions from different game types towards wagering requirements vary and are stated in each promotion's specific terms. Live casino games typically contribute differently to slots, so check the terms before choosing how to meet your rollover.
While a Juan350 bonus is active on your account, a maximum bet limit applies per round or game. The specific limit is stated in the relevant promotion's terms. Placing bets above the stated maximum while a bonus is active may result in the bonus and any associated winnings being voided.
All games and betting markets available on Juan350 are governed by their individual game rules, which are accessible within each game or betting market. These general Terms apply in addition to, not instead of, specific game rules.
Each game, live table, and betting market on Juan350 has its own minimum and maximum stake limits, which are displayed before you place a bet. These limits may vary by game type, table, or event and are subject to change.
In the event of a technical malfunction, error, or interruption during a game or betting event, Juan350 reserves the right to void affected bets and return stakes to the member's account. Winnings generated during a demonstrably erroneous game state or due to a software error will be voided. Juan350 is not responsible for losses incurred due to a player's internet connection issues or device failures during play.
Bets are settled according to the official result of the relevant event. For sports and esports bets on Juan350, the official result as declared by the relevant governing body or tournament organiser is used. For live casino games, the dealer's and studio's decision is final. In cases of ambiguity, Juan350's decision on settlement is final and binding.
Online sabong at Juan350 is covered by additional rules specific to the format. Match outcomes are determined by the licensed arena's official declaration. Juan350 is not responsible for any disputes between match participants, arena operators, or streaming providers. Bets placed on a match where a technical stream failure prevents the result from being determined may be voided at Juan350's discretion.
The following actions are strictly prohibited on Juan350 and will result in account suspension, balance forfeiture, and potentially a report to relevant authorities:
Juan350 is committed to providing a safe and enjoyable experience for all members. We recognise that for some people, gambling can become harmful, and we take that seriously. As a member of Juan350, you agree to use the platform's responsible gaming tools if you feel your gaming habits are becoming problematic.
The following tools are available to all Juan350 members at no cost and can be activated at any time through your account settings:
Juan350 actively monitors for signs of problem gambling and may contact members or apply account restrictions if such signs are observed. For additional support, visit our Responsible Gaming page.
All content on the Juan350 platform – including but not limited to the website design, logos, graphics, game content, text, software, and branding – is the property of Juan350 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Juan350 platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from Juan350 without our prior written consent.
The Juan350 name and logo may not be used in any context without express authorisation from Juan350.
Juan350 provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the uninterrupted availability of the platform, the accuracy of odds or game results provided by third-party suppliers, or the compatibility of the platform with your specific device or internet connection.
To the maximum extent permitted by applicable Philippine law, Juan350 shall not be liable for:
Nothing in these Terms limits Juan350's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
Juan350 reserves the right to suspend, restrict, or permanently close any member account at its discretion, including for the following reasons:
Where an account is suspended pending investigation, Juan350 will aim to communicate the reason to the affected member and provide a reasonable opportunity to respond, except where legal or regulatory obligations prevent disclosure.
You may close your Juan350 account voluntarily at any time by contacting our support team. Any verified remaining balance will be refunded to your registered payment method, subject to standard withdrawal processing rules.
Juan350 may amend these Terms and Conditions at any time. For significant changes, we will provide at least seven days' advance notice to registered members via email or a prominent on-site notice. For minor changes – such as corrections of typographical errors or clarifications that do not materially affect members' rights – we may update the Terms without advance notice.
The date of the most recent update is displayed at the top of this page. If you do not accept an amendment to these Terms, you should stop using the Juan350 platform and contact support to close your account. Continued use of Juan350 after an amendment's effective date constitutes acceptance of the new Terms.
These Terms and Conditions are governed by and construed in accordance with the laws applicable to Juan350's operating licence. In the event of any dispute arising from your use of the Juan350 platform, you agree to first contact our support team to seek an informal resolution.
Juan350 handles member disputes through an internal complaints process. If you are dissatisfied with the outcome of that process, you may escalate your complaint to the relevant regulatory authority under whose licence Juan350 operates. Details of the regulator are available on request from the Juan350 support team.
Nothing in this section prevents you from exercising any statutory rights you may have as a consumer under applicable Philippine law.
If you have any questions about these Terms and Conditions, want to make a complaint, need to request a copy of your data, or want to activate responsible gaming tools, please reach out to Juan350 through the following channel:
Email: support@juan350.com
Our support team is available 24 hours a day, seven days a week. We aim to respond to all queries within 24 hours on business days. For urgent matters – such as suspected unauthorised account access – please mark your message as urgent so it is escalated promptly.
For all legal correspondence and formal notices, please use the email address above and clearly mark the subject line with the nature of your communication.
Now that you know the terms, you're all set. Create your free account and start playing on the Philippines' trusted online gaming platform.
21+ only. Please play responsibly. Responsible Gaming